Shipping policy
At NautiNote, we ship internationally from our base in New Zealand. Our products are designed to help marine engineers around the world succeed — and we’re committed to delivering them safely and efficiently.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email when your order has shipped, along with tracking information if available.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| New Zealand | 2–4 business days |
| Australia | 5–8 business days |
| United Kingdom | 7–14 business days |
| European Union | 7–18 business days |
| Rest of World | 10–20 business days |
Note: Shipping times may vary due to customs delays, local postal services, or peak periods.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
We aim to keep international rates as affordable as possible while ensuring reliability.
Customs, Duties & Import Taxes
Please note that international orders may be subject to customs duties and import taxes in your country. These charges are not included in our prices and are the responsibility of the customer.
We recommend checking with your local customs office for more information.
Lost or Delayed Packages
Once an order has been dispatched, NautiNote is not liable for shipping delays or lost packages caused by the carrier or customs authorities.
If your package appears delayed or lost, please reach out to info@nautinote.com and we’ll assist where possible.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Need Help?
If you have any questions about shipping, email us at info@nautinote.com — we’re happy to assist.